Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to investigate complaints that Frontier Airlines didn’t refund the price of flights canceled due to the coronavirus outbreak and then made it just about not possible for individuals to apply vouchers for various other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated the office of his had received above 100 complaints coming from Colorado and 29 various other states about the Denver based very low cost carrier since March, more than any company.
People said that Frontier refused to issue them your money back when flights had been canceled because of the pandemic, which Weiser mentioned violated department regulations that refunds are thanks even when cancellations are thanks to circumstances beyond airlines’ control. Others who received vouchers for use on future flights after voluntarily canceling their travel plans had been unable to redeem them. Some were rejected through the airline’s website and were not able to extend the 90 day time limit for making use of them or perhaps were confined to using the vouchers on only one flight, he wrote. Still others who sought help through the airline’s customer care line had been written on hold for many hours and were disconnected regularly, he said.
Weiser believed that the Department of Transportation was in the most effective position to take a look at the complaints and said it has to issue fines of as much as $2,500 per violation when appropriate.
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Businesses can’t be permitted to take advantage of consumers during this time and must be held responsible for unfair and deceptive conduct, he stated in a statement.
Frontier said it’s remained in detailed compliance with department rules and regulations concerning flight modifications, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted to faith which is good to look after the passengers of ours fairly and compassionately, the company said in a declaration.
Claims about obtaining refunds from airlines surged this particular spring. In May, Chao requested airlines to be as considerate and flexible as you can to the requirements of passengers who face economic difficulty.
In the department’s May air traveling customer report, probably the most recent available, Frontier had the third highest fee of general complaints, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from customers which go through the difficulty of filing a complaint with the division, not individuals who just grumble to an airline.